Once all the negotiations are received back and you want to go ahead, we require you to click on the ‘Confirm Order’ button and choose your payment method for your 10% deposit. You can pay this by bank transfer, credit card or confirm by official purchase order. Once we have received your deposit or PO, we will send your orders to the relevant suppliers and they will contact you to confirm the order details and delivery date. It is possible to change the order even after paying the deposit
The pricing on this site has been worked through in detail with each supplier so they are competitive in the market place. While knowing that you are getting the best price is essential, buying the cheapest may not be your objective. Our website wants to ensure that whatever supplier you choose, you can be sure that the prices you have been quoted are their best prices, however there is an opportunity to negotiate.
As a buyer, you can request a discount code from suppliers that you can add into the website if you already have a pre-agreed buying rate. Alternatively, suppliers may contact you or give you a special discount code that you can enter at point of ordering.
When you are using the website, your details are only shared with suppliers once you start negotiations or go straight to order. Therefore, if you want suppliers to know you are going to be using the site, it is best to contact them to get a discount code in line with your relationship with the supplier.
Your warranty is with the manufacturer who will confirm your length of cover. You can choose to extend the level of maintenance on the equipment by taking out a service contract. Some customers are happy to deal with maintenance issues when they arise, others like to have full cover should any faults occur so they do not get any unexpected bills. If you ask for a longer period of maintenance, its likely that the supplier would offer less discount to compensate.
We feel it is important to introduce a review system for customers to rate their suppliers and also for suppliers to rate buyers. The supplier rating system can be completed at any point to share your experiences in 6 key areas. Customer feedback is very important to suppliers and will help other buyers with their decision making. Buyer feedback is only possible after they have bought something from a supplier. Suppliers may use this review system to base their ‘Value Added’ incentive if the buyer has a good score.